Student Complaints

Student Complaints

LECOM defines a complaint as a written, signed, and dated letter which is related to tuition and fee policies, accreditation standards, incidents of discrimination, and Institutional policies/procedures of or applicable to a LECOM college or school or to the LECOM organization. The policy and protocol for submitting a complaint directly to LECOM is provided in section 9.10 of the Student Handbook and Academic Catalog.

LECOM recognizes the seriousness of filing a complaint with the institution; therefore, in such cases, all documents concerning the complaint will be maintained in a confidential file in the Provost’s office unless official action is required by the institution. Confidential information is information received during the complaint that is not otherwise public and/or is not the authorized to be made public. This process is designed to promote public confidence and to uphold integrity.

LECOM does not tolerate retaliation and will pursue actions against those who take retaliatory measures against reporters, witnesses, or parties. Neither LECOM nor any other person may intimidate, threaten, coerce, or discriminate against any individual for the purpose of interfering with any right or privilege. Complaints alleging retaliati0n may be made according to the grievance process.

State Departments of Education

If a student enrolled at a LECOM campus does not receive satisfaction from a complaint filed with LECOM pursuant to the LECOM delineated process for filing a complaint,* the student may contact the state department of education in the state where the student is enrolled (Pennsylvania, Florida, or New York).

State of Pennsylvania
In Pennsylvania, students may contact the Pennsylvania Department of Education.

Bureau of Postsecondary and Adult Education
Pennsylvania Department of Education
Division of Higher and Career Education
333 Market Street
Harrisburg, Pennsylvania 17126-0333
Phone: (717) 783-8228
Fax: (717) 722-3622
Student Complaints

State of Florida
In Florida, students may contact the Florida Department of Education, Commission for Independent Education.

Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, Florida 32399-0400
E-mail: cieinfo@fldoe.org
Fax: (850) 245-3238
Student Complaints

State of New York
In New York, students may contact the New York Department of Education, Board of Regents.

New York State Board of Regents
NY State Department of Education
89 Washington Avenue, Board of Regents, Room 110 EB
Albany, New York 12234
Phone: (518) 474-5889
Student Complaints

Student Complaint Information for Out-of-Sate Distance Learning Students
Student Complaint Information

Accreditation Agencies

Middle States Commission on Higher Education (MSCHE)
LECOM students may contact LECOM’s regional accreditor, the Middle States Commission on Higher Education (MSCHE) directly regarding an institution’s compliance with the Commission’s standards for accreditation, requirements of affiliation, and policies and procedures outside of a scheduled accreditation review.

1007 North Orange Street
4th Floor, MB #166
Wilmington, DE 19801
(267) 284-5011.
Email: complaints@msche.org
Student Complaints

Commission on Osteopathic Accreditation (COCA)
College of Medicine students may also contact the COCA directly.

Commission on Osteopathic College Accreditation (COCA)
142 East Ontario Street
Chicago, IL, 60611
(312) 202-8124
E-mail: predoc@osteopathic.org 
Student Complaints

Accreditation Council for Pharmacy Accreditation (ACPE)
School of Pharmacy students may also contact the ACPE directly.

ACPE Board of Directors.
190 South LaSalle Street, Suite 3000
Chicago, IL 6603-3446
(312) 664-3575
Email: ceinfo@acpe-accredit.org
Student Complaints

Commission on Dental Accreditation (CODA)
School of Dental Medicine may also contact CODA directory.

Commission on Dental Accreditation
211 East Chicago Avenue
Chicago, IL 6611
(312) 440-4653
Student Complaints

*Please refer to the LECOM Student Handbooks to review the Protocol for Input on Matters of Student Concern (complaint process).

If a student enrolled at a LECOM campus does not receive satisfaction from a complaint filed with LECOM pursuant to the LECOM delineated process for filing a complaint, the student may contact the
state department of education in the state where the student is enrolled.
In Pennsylvania, students may contact the following to obtain a complaint form and submit it to:

Bureau of Postsecondary and Adult Education
Pennsylvania Department of Education
333 Market Street, 12th Floor
Harrisburg, PA 17126-0333
Phone: (717) 783-8228
Fax: (717) 772-3622
Email: RA-pls@pa.gov (for submission of form or questions)
Or see this link for the process and form.